Return and Refund Policy – MelbourneMode

At MelbourneMode, we are committed to providing excellent service and a seamless shopping experience for all our customers. Our return and refund policy has been carefully designed to ensure maximum satisfaction under specific conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, excluding promotional and clearance items. Sale items are not eligible for this guarantee.

No Refunds for Sale Items

Items purchased during a sale are non-refundable. These purchases are considered final and cannot be returned or exchanged, even if the size is incorrect.

Return Shipping Costs

Customers are responsible for the shipping costs when returning items. MelbourneMode does not reimburse return shipping fees and is not liable for any charges incurred during the return process. For full details, please refer to our Terms & Conditions.

Return Notification Deadline

All return requests must be submitted within 30 days of receiving the item. Returns requested after this period will not be accepted. Please ensure your return is reported within this window to be eligible.

Exchange Policy for Sale Items

Sale items cannot be exchanged, even if the sizing is incorrect. Please make sure to check sizing carefully before completing your purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all items with manufacturing defects. If your product is faulty, it can be returned for a full refund or replacement, depending on your preference.

Return Process

To initiate a return, please contact us via email at info@MelbourneMode.com. Once your return is approved, you will receive detailed instructions to complete the return process.

Return Form Required

Returns must include a completed return form to be processed. Please ensure you include this form with your returned item to avoid delays or complications in processing your return.

Final Note

At MelbourneMode, customer satisfaction is our top priority. By following our return and refund policy, we ensure all returns are handled fairly and efficiently. For any questions or concerns, feel free to contact our customer service team at info@MelbourneMode.com.